FAQs
Answers to some of the most frequently asked questions
We grouped questions by topic for easier discoveribility
General FAQ
General questions about our software
What features does Arcmedix offer?
Arcmedix provides comprehensive CMMS functionality including asset management, work order management, preventive maintenance scheduling, spare parts management, mobile access, real-time analytics, compliance reporting, and vendor management. Everything you need to optimize facility operations and reduce downtime.
Can I integrate Arcmedix with my existing ERP or accounting system?
Yes, Arcmedix integrates seamlessly with major ERP systems, accounting software and IoT sensors.
What kind of support and training does Arcmedix provide?
Arcmedix offers comprehensive support including email, phone, and live chat assistance in English, French, and Hindi. We provide onboarding training, video tutorials, detailed documentation, and regular webinars. Enterprise customers receive dedicated account managers and custom training sessions.
How does Arcmedix ensure data security and privacy?
Arcmedix prioritizes security with regular security audits, role-based access controls, and compliance with international standards including GDPR and ISO 27001. Your data is backed up daily and hosted on secure cloud infrastructure with 99.9% uptime SLA.